💖 Barbie Tingz: Shipping, Returns, & Exchange FAQ We want you to love your Barbie Tingz purchase! If you have any questions, please check this guide first. 📦 Shipping Questions | Question | Answer | | How long will it take to receive my order? | Processing Time: Orders are typically processed and shipped within 3-5 business days (Monday–Friday). Shipping Time: This depends on the shipping method you select at checkout. Standard domestic shipping usually takes an additional 3-7 business days. | | How much does shipping cost? | Shipping costs are calculated at checkout based on the weight of your order and your shipping address. We often offer free standard shipping on orders over a specific amount (e.g., over $75), so keep an eye out for promotions! | | Can I track my order? | Yes! Once your order ships, you will receive a separate Shipping Confirmation Email with your tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update. | | Do you ship internationally? | Please check the checkout page for the current list of countries we ship to. International shipping times and costs vary significantly. Note: The customer is responsible for all customs duties and taxes upon delivery. | | What if my package is lost or damaged? | Please contact us immediately at [Your Customer Service Email]. For items damaged in transit, please include photos of the packaging and the damaged item. We will work with the shipping carrier to resolve the issue as quickly as possible. | 🛍️ Returns and Exchanges | Question | Answer | | What is your return policy? | We accept returns for a refund or store credit on eligible items within [Specify Number, e.g., 30 days] of the delivery date. Items must be unworn, unwashed, unaltered, and have all original tags attached. | | Are there any items that cannot be returned? | Yes, the following are Final Sale and are not eligible for return or exchange: * Wigs, Hair Extensions, and other Hair Accessories (for hygiene reasons) * Clearance or Sale items marked as "Final Sale" * Underwear or swimwear (if the hygiene liner is removed) * Items that are damaged, used, or missing original tags/packaging | | How do I start a return or exchange? | 1. Email us at [Your Customer Service Email] with your Order Number and the reason for the return/exchange. 2. We will provide you with a Return Authorization (RA) number and detailed instructions on how to send your item back. 3. [Optional: You will be responsible for the return shipping costs.] OR [We offer free return shipping labels for exchanges and store credit.] | | What is the difference between a Return and an Exchange? | A Return is when you send an eligible item back for a refund (back to your original payment method) or store credit. An Exchange is when you swap the item for a different size, color, or a different eligible product. | | Can I exchange an item? | Yes, for eligible items, we offer exchanges for a different size or color of the same item if it is in stock. If the item is out of stock, we will issue a store credit or process a refund based on your preference. | 💵 Refunds | Question | Answer | | How long does it take to process a refund? | Once your returned item is received and inspected at our warehouse (typically within 3-5 business days of delivery), we will process your refund. You will receive an email notification once your refund has been issued. | | When will I see the refund on my bank statement? | The time it takes for the funds to appear in your account depends on your bank or credit card company. Generally, this takes 5-10 business days after the refund is processed by Barbie Tingz. | | Will I be refunded for the original shipping cost? | Original shipping charges are non-refundable, unless the return is a result of our error (e.g., you received a damaged or incorrect item). | | What if my refund is only a partial amount? | A partial refund may be issued if: * The returned item is not in its original condition (damaged or missing parts not due to our error). * The item is returned after the stated return window. * [Optional: A restocking fee of X% may be deducted for returns that are not an exchange or store credit.] |